Test scores aren't perfect, but having a test score for math or reading or other things that we can objectively measure is a meaningful component that makes a lot of sense.
In poor countries, we still need better ways to measure the effectiveness of the many government workers providing health services. They are the crucial link bringing tools such as vaccines and education to the people who need them most. How... ...
Innovation is often the hidden thing, because we can't put numbers to it. And yet it's the thing that defines the way we live, the things we'd like to have for everyone whether it's health or education.
We flew down weekly to meet with IBM, but they thought the way to measure software was the amount of code we wrote, when really the better the software, the fewer lines of code.
In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.
