feedback Quotes

I set a rule that people weren't allowed to send good news unless they sent around an equal amount of bad news. We had to get a balanced picture. In fact, I kind of favored just hearing about the accounts... ...

Learn from your unhappy customers.

Once you embrace unpleasant news, not as a negative but as evidence of a need for change, you aren't defeated by it. You're learning from it.

Good programmers stay open minded to that even though there is no obvious way to improve what they've done they... they keep looking and they listen to what other people have to say.

One thing I've always loved about the culture at Microsoft is there is nobody who is tougher on us, in terms of what we need to learn and do better, than the people in the company itself. You can walk... ...

Embrace bad news to learn where you need the most improvement.

The flatter the corporate hierarchy, the more likely it is that employees will communicate bad news and act upon it.

If all my bridge coach ever told me was that I was 'satisfactory,' I would have no hope of ever getting better. How would I know who was the best? How would I know what I was doing differently?

Computers are great because when you're working with them you get immediate results that let you know if your program works. It's feedback you don't get from many other things.

The willingness to hear hard truth is vital not only for CEOs of big corporations but also for anyone who loves the truth. Sometimes the truth sounds like bad news, but it is just what we need.