I read an hour almost every night. It's part of falling asleep.
Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.
My tax return in the United States has to be kept on a special computer because their normal computers can't deal with the numbers. So I am constantly getting these notices telling me I haven't paid something when really it is just on the wrong computer.
I was lucky to be involved and get to contribute to something that was important, which is empowering people with software.
I don't believe in creating dynastic wealth. I don't really believe that in a society that aspires to be meritocratic and that believes in equality of opportunity - my kids have had advantage over 99 percent of the kids in the country.
Looking at these issues as a businessman, I believe that investing in the world's poorest people is the smartest way that our government spends money.
Learn from your unhappy customers.
There are websites that any government wants to block. The truth about the Internet is that it's extremely hard to block anything - extremely hard. You'll never get perfect blocking.
I have always loved the competitive forces in this business. You know I certainly have meetings where I spur people on by saying, "Hey, we can do better than this. How come we are not out ahead on that?" Thats what keeps my job one of the most interesting in the world.
Know your numbers' is a fundamental precept of business.
